RETURN & warranty POLICIES

PARTS RETURN POLICY

  1. A parts return request can be initiated by contacting any Ziegler Inc. location via phone, email, or in-person.
  2. Shipments of returned parts must be prepaid to a Ziegler Inc. branch location.
    • Ziegler Inc. does not reimburse for the original shipping charges.
    • Returns to a drop box are not accepted as returned
  3. Parts returned must be in original packaging and in new saleable condition;
    • ACCOMPANIED by an invoice, packing list, or document number AND RETURNED WITHIN 30 DAYS of invoice date:
      • STOCKED parts will receive full credit.
      • NON-STOCKED parts will be assessed a handling charge of 15%.
    • ACCOMPANIED by an invoice, packing list, or document number AND KEPT BEYOND 30 DAYS of invoice date:
      • STOCKED parts will be assessed a handling charge of 15%.
      • NON-STOCKED parts will not be taken back
    • WITHOUT an invoice, packing list, or document number OR KEPT BEYOND 90 DAYS of invoice date:
      • STOCKED parts will be only be refunded 50% or the original value
      • NON-STOCKED parts will not be taken back
  4. Any returns KEPT BEYOND 180 DAYS of the invoice date: must be pre-approved by the Branch Parts Supervisor. Credit will be on a negotiated basis.
  5. Upon receipt and acceptance of returned parts, credits are typically issued within 48 business hours from the time of submission.
  6. The following parts are NON-RETURNABLE to Ziegler Inc.:
    • Custom or made as ordered parts
    • Glass
    • Hydraulic hoses
    • Damaged parts or parts with finished surfaces which are rusty or show signs of deterioration in quality
    • Parts showing signs of having been installed on or removed from equipment.
    • Electrical items, if previously installed.
    • Items such as gasket groups with broken seals or packages.
    • Sealed parts kits which have been opened.
    • Material cut to order, such as, but not limited to; hose, copper tubing, weather stripping, battery cable.
    • Parts purchased in package quantity will not be accepted for return of less than package quantity.
    • Parts submitted for return after their expiration date, such as, but not limited to; decals, chemicals, seatbelts.
  7. EXCHANGE CORES, which must be complete, genuine OEM and rebuildable, must be returned WITHIN 30 DAYS or they will be declared non-returnable.

Warranty policy

  1. All parts purchased on a sales order are subject to the warranty terms (including limitations and exclusions of warranties and limitations of remedies) set forth in the Warranty Statements available upon request.
  2. Parts returned for Warranty consideration MUST include a model and serial number, hours or miles, invoice number for the purchase of the part and a brief explanation of the failure.
  3. Parts credit will be applied to the account initially invoiced after the vendor has approved the claim of warranty.