RETURN & warranty POLICIES

PARTS RETURN POLICY

  • A parts return request can be initiated by contacting any Ziegler Inc. location via phone, email, or in-person.
  • Shipments of returned parts must be prepaid to a Ziegler Inc. branch location.
    • Ziegler Inc. does not reimburse for the original shipping charges.
    • Returns to a drop box are not accepted as returned.
  • Parts returned must be in original packaging and in new saleable condition;
    • ACCOMPANIED by an invoice, packing list, or document number AND RETURNED WITHIN 30 DAYS of invoice date:
      • STOCKED parts will receive full credit.
      • NON-STOCKED parts will be assessed a handling charge of 15%.
    • ACCOMPANIED by an invoice, packing list, or document number AND KEPT BEYOND 30 DAYS of invoice date:
      • STOCKED parts will be assessed a handling charge of 15%.
      • NON-STOCKED parts will not be taken back.
    • WITHOUT an invoice, packing list, or document number OR KEPT BEYOND 90 DAYS of invoice date:
      • STOCKED parts will only be refunded 50% of the original value.
      • NON-STOCKED parts will not be taken back.
  • Any returns KEPT BEYOND 180 DAYS of the invoice date: must be pre-approved by the Branch Parts Supervisor. Credit will be on a negotiated basis.
  • Upon receipt and acceptance of returned parts, credits are typically issued within 48 business hours from the time of submission.
  • The following parts are NON-RETURNABLE to Ziegler Inc.:
    • Custom or made as ordered parts
    • Glass
    • Hydraulic hoses
    • Damaged parts or parts with finished surfaces which are rusty or show signs of deterioration in quality.
    • Parts showing signs of having been installed on or removed from equipment.
    • Electrical items, if previously installed.
    • Items such as gasket groups with broken seals or packages.
    • Sealed parts kits which have been opened.
    • Material cut to order, such as, but not limited to; hose, copper tubing, weather stripping, battery cable.
    • Parts purchased in package quantity will not be accepted for return of less than package quantity.
    • Parts submitted for return after their expiration date, such as, but not limited to; decals, chemicals, seatbelts.
  • EXCHANGE CORES, which must be complete, genuine OEM and rebuildable, must be returned WITHIN 30 DAYS or they will be declared non-returnable.

Warranty policy

  • All parts purchased on a sales order are subject to the warranty terms (including limitations and exclusions of warranties and limitations of remedies) set forth in the Warranty Statements available upon request.
  • Parts returned for Warranty consideration MUST include a model and serial number, hours or miles, invoice number for the purchase of the part and a brief explanation of the failure.
  • Parts credit will be applied to the account initially invoiced after the vendor has approved the claim of warranty.