WARRANTY & RETURN POLICIES

WARRANTY

All parts purchased on a sales order are subject to the warranty terms (including limitations and exclusions of warranties and limitations of remedies) set forth in the Warranty Statements available upon request.

PARTS RETURN POLICY

At times it is necessary for customers to return unneeded parts to Ziegler Inc. Processing these items back into our inventory is very time consuming and costly. The following guidelines for returning parts will assure proper credit and help minimize the costs involved. This policy applies to all parts orders, whether placed in-person and through ecommerce applications. Your cooperation and understanding is appreciated.

  1. Initiation of a parts return request must be made by contacting the Ziegler Inc. facility where originally purchased via phone, email, or in-person.
  2. Shipments of returned parts must be prepaid to the Ziegler Inc. facility where originally purchased.
  3. Parts returned must be in original packaging and in new saleable condition;
    1. ACCOMPANIED by an invoice, packing list, or document number AND RETURNED WITHIN 15 DAYS of invoice date:
      • STOCKED parts will receive full credit.
      • NON-STOCKED parts will be assessed a handling charge of 15%.
    2. WITHOUT an invoice, packing list, or document number OR KEPT BEYOND 15 DAYS of invoice date:
      • STOCKED parts will be assessed a handling charge of 15%.
      • NON-STOCKED parts will be considered for return only on a negotiated basis.
  4. Large surplus returns must be pre-approved by the Branch Parts Supervisor. Credit will be on a negotiated basis.
  5. Upon receipt and acceptance of returned parts, credits are typically issued within 48 business hours from the time of submission.
  6. The following parts are non-returnable to Ziegler Inc.:
    • Hydraulic tubes/hoses, if the protective covers have been removed.
    • Damaged parts or parts with finished surfaces which are rusty or show signs of deterioration in quality
    • Parts showing signs of having been installed on or removed from equipment.
    • Electrical items, if previously installed.
    • Items such as gasket groups with broken seals or packages.
    • Sealed parts kits which have been opened.
    • Material cut to order, such as; radiator hose, copper tubing, weather stripping, battery cable…
    • Parts purchased in package quantity will not be accepted for return of less than package quantity.
    • Parts submitted for return after their expiration date, such as; decals, chemicals, seatbelts…
  7. Parts returned for Warranty consideration MUST include a model and serial number, hours or miles, invoice number for the purchase of the part and a brief explanation of the failure.
  8. Exchange Cores, which must be complete, genuine OEM and rebuildable, must be returned WITHIN 20 DAYS or they will be declared non-returnable, or returnable subject to negotiation for credit.