What is a CVA?

Keep the Risk Low and Uptime High

A Customer Value Agreement (CVA) is a stress-free ownership plan to help you get the most from your Cat® machine. That means genuine Cat parts delivered to you, right on time, for hassle-free maintenance. You get the security of an Equipment Protection Plan (EPP) to avoid unexpected costs for unplanned repairs. Plus, you can monitor the health of your equipment right on your phone. And it’s all rolled into your monthly machine payment for your convenience. It’s the ultimate cost management tool for your Cat equipment.

CVA Overview Brochure

See the Stats

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Hassle-Free Maintenance and Ownership

with genuine Cat parts delivered right to you, right on schedule for planned maintenance. You get helpful advice, easy parts instructions, and eligibility to roll your CVA into one monthly machine payment.

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Security of Expert Dealer Support

with Equipment Protection Plans that offer troubleshooting, diagnostics, and repairs with genuine Cat parts.

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Peace of Mind from Equipment Health Management

with easy access through the Cat App and My.Cat.Com to monitor machine hours, location and key health alerts, and inspection results through Cat Inspect.

Don’t Miss Out on This Opportunity!

Contact your Customer Service Representative now to lock in your CVA.


Parts and Technician Availability

Parts when promised—or we pay. As part of our Services Commitment in a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you a Cat Prepaid Credit for the value of the late part up to $1,000*. Plus, we offer a two-day technician response time to fix unplanned repairs, so you can get back to earning.

*See your participating dealer for details.

Cat-Certified Maintained

Cat Certified Maintained means your dealer has performed all required upkeep on time with genuine Cat parts and fluids. The proof? A badge right on your machine—verifying to prospective buyers it’s been maintained to the highest standard by your Cat dealer.