Because Every Minute Matters
A Customer Value Agreement (CVA) is a contract that covers the maintenance and repair costs for your Cat® equipment, including all aspects of parts and service. With one flat rate, you won’t have to worry about maintenance intervals, cash flow impacts of unexpected repairs, or other distractions stopping you from getting the job done. It’s the ultimate cost-management tool that provides:
- Hassle-free maintenance and ownership
- Security of expert dealer support
- Peace of mind from equipment health management
Starting in 2026, Ziegler has expanded their commitment to making sure that you don’t experience downtime. And we’re backing it up, making sure that you get what you need, when you need it, or we pay you.
what does the ziegler uptime commitment deliver?
CVA Options
With a variety of options and offerings, finding the right CVA for you and your business matters. That’s why we’ve made it easy. Choose from a Customer Performed Maintenance Plan or a Ziegler Performed Maintenance Plan. There is no wrong choice, only what fits your needs. Whether purchasing for a new piece of equipment, or for an existing piece, Ziegler is committed to keeping you working, no matter what comes up.
New Machine CVA
New Equipment CVA’s are offered during the purchase of a new machine and up to 60 days post transaction. This offering includes both Customer Performed and Ziegler Performed plans dependent on your needs.
Existing Equipment CVA
Active Fleet CVA’s are offered during the purchase of a new machine and up to 60 days post transaction. This offering includes both Customer Performed and Ziegler Performed plans dependent on your needs.
Additional Resources
To fit the needs and budgets of operations big and small, there are four different CVA plans available for both compact construction and heavy equipment.
Terms & Conditions
We strive to make every option as simple as we can. Learn more about the Terms & Conditions of the Ziegler Uptime Promise.
FAQ's
We’ve answered the Frequently Asked Questions so you have a quick reference guide.
New Machine CVA
The New Equipment Offering comes with parts and service needed to keep you and your new machine running.
Existing Equipment CVA
The Active Fleet CVA offering give you the flexibility you need to manage parts and service for your existing fleet.
Parts Exclusions
Some parts are tough to come by the next day. Click below to see what parts are excluded from next day availability.
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