Uptime Promise

​Our Promise

At Ziegler, we know that every minute counts. Parts availability, service options and fleet management are top of your mind, and we’re here to help keep you running when you need it most. Our Uptime Promise is for you. Ziegler promises unmatched reliability so that you can focus on what you do best. 

Parts
  • Access to parts.cat.com 24 hours a day
  • Free same day in-store parts pickup at our 35 branch locations and 120+ Parts Counter Associates
  • Free next day drop box delivery at our conveniently located 135+ drop box locations
  • 30 day no-hassle returns on our 65,000+ in-stock parts
  • No emergency service charge for next-day parts
  • 12 month Cat parts warranty
  • Access to flexible repair parts options******
Service
  • 24/7 Free access to our ## technical support team members
  • Convenient service within our ## shop bays
  • 923 Service Technicians
  • 338 Field service trucks covering our territory
  • Dedicated world-class Rebuild Center for extending life of equipment
  • Free undercarriage wear inspections from our 30+ Customer Service Representatives
Equipment Management
  • Free fleet management with VisionLink
  • Monthly condition monitoring report on connected equipment to proactively protect your equipment
  • Access to parts diagrams with SIS 2.0
  • 7 dedicated demo operators to maximize the performance of your equipment
  • World-class oil lab services available to proactively protect your equipment with fast turns, completing over 200,000+ samples each year
Loaner Guarantee
  • Free loaner machine with the purchase of a new Cat machine under standard warranty 

Parts and Service On Time or it’s on Ziegler’s Dime!

Level up your uptime promise with a Customer Value Agreement.

Schedule Service

Give us a call at (800) 352-2823 and we’ll be happy to help you over the phone or assist you in making an appointment. We’ll get you in and out of the shop in an efficient and timely manner, so you can get back to work.

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