Parts and Service when promised — or we pay.
Below are some frequently asked questions regarding the new program. If you can’t find what you’re looking for, reach out and we’ll get your questions answered.
Who is eligible?
• Applies to GCI/BCP machines for CI customers.
• Excludes: EP products, ASSCs, Work-Tool repairs, and Ziegler Basic CVAs.
• Service guarantee applies only within Ziegler’s service territory.
What is the Parts Guarantee?
• Coverage: Common Repair Parts
• Commitment: If we don’t make your parts available by the next business day (after 5 PM CT), you receive Cat Credits up to $1,000.
• Credits:
What is the Service Guarantee?
• Coverage: Common Repairs preventing production.
• Commitment: Repairs completed within 48 hours (or agreed timeframe) after authorization.
• If We Miss It: You receive $1,000 Cat Credit (parts or service credit per work order).
• Loaner Machines: Available for select models (SSL, CTL, MTL, MHEX, CWL, SWL, TELE, BHL) at discounted rental rates. Customer covers fuel, insurance, and transport.
What is the Annual TA Inspection?
• What is it? An in-depth health check of your machine by a certified Ziegler technician.
• When? Must be completed November through April for no-charge service.
• Flexibility: Ziegler may approve inspections outside the November–April window at its discretion.
• Where? Bring your machine to a Ziegler shop location for free inspection.
What is the First-Time Fix Guarantee?
• Commitment: If our field service technician cannot fix your machine on the first trip, Ziegler covers all remaining mileage charges for follow-up visits.
• Goal: Minimize your cost and downtime when repairs require multiple trips.
When will credit be issued?
• If your eligible parts order for your CVA machine is not fulfilled within the committed timeframe, you will receive a credit through Cat Financial for the value of the delayed parts, up to $1,000.
• Delivery: Issued as a digital prepaid card sent to your email address within 6–8 weeks after the delay is confirmed.
• Usage: Valid for parts, service, work tools, and rentals—not for new machine purchases.
How can I use my credit?
• Your Cat Prepaid Credit can be used to purchase parts, services, sales, rentals, and work tools from Ziegler CAT or another Cat dealer.
• Other Terms: Credit cannot be redeemed for cash or cash equivalent. Full terms and conditions are available at cat.com/catcardrewards.
• Restrictions:
Schedule Service
Give us a call at (800) 352-2823 and we’ll be happy to help you over the phone or assist you in making an appointment. We’ll get you in and out of the shop in an efficient and timely manner, so you can get back to work.
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