Published on May 14, 2024

Maximizing Uptime: The Role of Ziegler’s Expert Technicians

At Ziegler, we take pride in our commitment to maximizing uptime for our customers. This dedication is exemplified by the skilled technicians who work tirelessly to keep our customers’ equipment in prime condition. From shop technicians to field service experts and resident field technicians, each role plays a vital part in ensuring that our customers can rely on their machinery when it matters most.

Shop Technicians: Keeping Equipment Running Smoothly

Within each Ziegler location, our shop technicians are the backbone of our maintenance and repair operations. Equipped with the best tooling, extensive training, and state-of-the-art facilities, these technicians tackle everything from routine maintenance to full machine rebuilds. Their expertise, coupled with support from Ziegler technical communicators and original equipment manufacturers (OEMs), ensures that complex equipment is serviced quickly and efficiently, minimizing downtime for our customers.

Field Service Technicians: On-Site Support Where It’s Needed Most

In situations where transporting equipment to the shop is impractical, our field service technicians step in to provide on-site support. Operating from local Ziegler locations and equipped with fully stocked service trucks, these technicians are ready to handle any repair or maintenance issue directly at the customer’s jobsite. Their swift response ensures that equipment gets back up and running without delay, helping our customers meet their project deadlines and maximize productivity.

Resident Field Technicians: Extending Support to Every Corner

For customers in remote areas without convenient access to a Ziegler location, our resident field technicians serve as invaluable resources. These highly skilled technicians live within the regions they support, functioning as one-person service departments for any equipment issues that arise. With the backing of Ziegler’s extensive parts and logistics teams, they ensure that Ziegler-supported equipment remains operational, regardless of its location within our territory.

At Ziegler, our mission is clear: to support our customers and maximize uptime for their equipment. From our shop technicians ensuring meticulous maintenance to our field service and resident field technicians providing on-site support wherever it’s needed, we are committed to keeping our customers’ machinery running smoothly. No matter where you are or what you need, Ziegler is there to support you every step of the way.