At Ziegler, we have so much confidence in our people and our performance that we promise extraordinary response times and the highest quality workmanship. And we back it up with our parts availability, field service response time, and workmanship/labor guarantees.
We GUARANTEE we’ll have any part within 24 hours of your expected delivery time. If we don’t, the delivery charge to your location is FREE.
• Includes Cat parts only
• Excludes made as ordered (MAO) parts
• Excludes the following industry segments: electric power, industrial and marine engines, TEP, ISD and other resellers
Field Service Response Time
We GUARANTEE to be on your worksite within three hours – two hours in the Twin Cities and Des Moines metro areas. If we aren’t, our travel charges are FREE.
• To qualify, machine must be down or unable to perform the intended function (i.e. inoperable)
• Minnesota metro area shall be defined as Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, and Washington counties
• Iowa metro area shall be defined as Boone, Story, Marshall, Dallas, Polk, Jasper, Madison, Warren, and Marion Counties
• Ziegler shall be relived of obligations of this guarantee in the event of inclement weather, acts of god, war or riot and/or labor disputes
• Only applies during normal business hours
• Excludes the following industry segments: electric power, industrial and marine engines
•Excludes on-site mobile machining trucks
We GUARANTEE that we will repair your equipment right the first time. All our maintenance and repair work carries a FREE one-year labor warranty.