Components Covered Under Total Plus
Total Plus coverage is intended to reimburse for defects in material and workmanship of covered components. Coverage for defects in material and workmanship as defined by this bulletin means the failure of any original or Cat approved replacement part to work as designed in normal service, providing proper maintenance was received as recommended by the manufacturer in the Operation and Maintenance (O&M) Manual.

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Components Excluded Under Total Plus
Service Items: Service items are warranted by the terms outlined in the “Caterpillar Service Items Warranty." They are excluded for defects under the Total Plus Coverage. Examples include:

• Coolant 
• Lubricants (Oil)
• Additives
• Fluids

For additional service items that are excluded, contact your Ziegler product support manager.

Service items are reimbursed under Total Plus only when a covered component failure causes resultant damage to the service item.

Maintenance Items: Specific maintenance intervals and requirements are defined within the O&M manual for each individual model. Any procedures or scheduled replacement parts outlined within the “Maintenance” section of the O&M manual are excluded from Total Plus coverage. This would include inspections, testing, adjustments, repairs, replacement, or rebuild. Examples include:

• V-Belts and serpentine belts 
• Filters and elements
• Fuses
• Windshield wiper blades
• Lamps, lights and light bulbs (excluding LED light assemblies)
• Paint/Decals
• Planned component replacement
• Weld maintenance structural repairs (certain models)
• Driveline wear items

For additional excluded maintenance items, contact your Ziegler Product Support Manager.

Maintenance items are reimbursed under Total Plus only when a covered component failure causes resultant damage to the maintenance part.

Components or Systems Covered by Other Caterpillar Warranty Statements
Examples include:

• Batteries 
• Cat work tools
• Rubber track used on MTL 
• Cat tires

Components or Systems Not Included in Standard Machine Warranty
Examples include:

• Compact construction equipment (CCE) work tools

Components Covered by Any Other Manufacturers’ Warranty Statements
Examples include:

• Non-Cat tires
• NPK hammers
  

Other Excluded Components

• Glass
• Lens
• Radios

For additional Components that are excluded contact your Ziegler product support manager.

General Exclusions and Limitations
Total Plus does not cover the following:

• Operator abuse or neglect, including but not limited to the failure to perform the recommended preventative maintenance as specified in the O&M manual
• Applications not approved by Caterpillar
• Improper or abusive use of machine
• Operation beyond the design and/or capacity of the machine
• Wear-out and normal deterioration in performance, including but not limited to oil consumption and gasket or seal leaks
• Chemical corrosion, and physical or mechanical erosion
• Unauthorized fuel setting changes
• Acts of war, vandalism, riot, theft, explosion, collision, fire and/or any other act of nature, person or vermin
• Operating equipment with improper levels or contaminated fuel, fluids or filters
• Modifications, unless the modifications were authorized at the request of Caterpillar, and performed at an approved repair facility
• Operating at performance settings other than the standard Caterpillar specification
• Accelerated wear-out of components due to operating technique or application
• Physical damage
• Any repairs if the service meter has been stopped or altered or misrepresents the equipment’s actual usage

Customer's Responsibilities
The customer is responsible for assuring all recommended preventive maintenance is performed at the specified service intervals as described in the O&M manuals. Preventive maintenance includes, but is not limited to the servicing, adjusting and/or replacing of specified components.

Total Plus does not cover failure of any components as a result of not performing scheduled maintenance. The customer may be required to provide proof of compliance with the maintenance schedules at the time of a failure. Proof may include receipts or copies of work orders or invoices showing the performed maintenance services. At the point of enrollment, SOS, except CCE, sampling must begin at the first recommended interval and continue throughout the remainder of the Coverage. When not using a Caterpillar Dealer SOS program, the customer is responsible for forwarding the recommended action when SOS reports indicate follow-up is required.

Wear-Out and Extent of Coverage
Wear-out and/or deterioration are not covered by Total Plus.
The intent is not to restore the product to a like-new condition, but rather to restore the product to its operating condition just prior to the covered failure. Total Plus covers only the repair or replacement of the failed component and any resultant-damaged parts. Other parts removed in the process of repair will be reinstalled as is, unless the customer authorized the additional cost for their account.

Example: While performing a Total Plus program repair for a piston ring failure, the dealer service technician notices the vee belts and coolant hoses are worn and deteriorated. He also notices some wear (within acceptable limits) on the cylinder head valve guides. In addition to the piston ring failure, the service technician replaces the vee belts and coolant hoses, and reconditions the valve guides to avoid future downtime. In this example the vee belts, coolant, hoses and valve guide reconditioning cannot be claimed to Caterpillar because they did not have a defect nor were they damaged as a result of the piston ring failure. They were repaired or replaced as a result of the customer responsibilities for assuring all recommended preventive maintenance is performed.

Note: If the piston ring failed due to abuse (running without changing oil at the proper interval), the ring failure and resultant-damage would not be due to a Caterpillar defect and therefore not a covered failure.

Wear Items and Service Items Not Covered and are Operating Cost:

• Bogie wheels
• Idler wheels 
• Drive sprocket pins and bushings
• Drive sprocket rings and hardware
• Oil, filters, grease, and antifreeze
• Work tools
• Track adjusting
• Track wear

Total Plus coverage is available for machines delivered on or after January 1, 2005.

This material and subject matter are subject to change. For the most current information please contact your local Ziegler product support manager.

 Related Information
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